About Us

Maintenance Innovators, Inc. was founded in 2007, initially as an ‘idea’ which quickly grew into a passion.  The emphasis behind the company is that maintenance and reliability are a core value driver to any business.  But nobody knows that or seems to care.  We are well into the second decade of the 21st century and its time to alter our view of this critical aspect of our organizational existence.  We need to recognize maintenance and reliability as a true profession.  And, those in maintenance and reliability need to start acting like it.

In order for Maintenance Innovators, Inc. to add value, in order for any of our associates to be of aide and assistance, we first realized that we needed to become students of the craft.  A truly high level of executable maintenance and reliability is part science and part social application.  There are a lot of moving parts.  Inside of all the activities lies the truth that there are fundamentals that can be taught, mentored and learned.  World-class is the execution of the fundamentals, consistently, at the highest level.  We had to learn and hone the fundamentals.  And we did.

Through the years, since the founding days, the principal and associates of Maintenance Innovators, Inc. have gone from practitioners of maintenance and reliability practices to greatly sought, and highly regarded leaders in the industry of maintenance and reliability consulting and training.

Our opportunities have taken us around the world and throughout almost all industries.  We continue to lead companies in the right direction by working to customize their approach and execution of the fundamentals of good maintenance and reliability.

Our associates have published multiple articles in trade magazines, white papers and blogs.  John Ross is the authored of popular strategy development workbook “The Reliability Excellence Workbook, From Ideas to Action.”

Our passion remains strong, and the initial ‘idea’ from which our company grew continues to point us in the direction that returns growth and understanding for our clients and our team.


John Ross - Owner

John Ross has been a practitioner of maintenance and reliability for over three decades.  He is former Captain in the United States Air Force, a Distinguished Graduate of both the Aircraft Maintenance Officer School and the Squadron Officer School.  John is a Gulf War veteran and a former commander of the F-111F Field Training Detachment.  John has been recognized as a distinguished public speaker, technical writer, and presenter.  He is a former college instructor, having taught 7 semesters of undergraduate and 3 semesters of graduate classes.  John is a charter member of the Lake Huron Toast Masters Association.  He is a published author, and was acknowledged in Dale Brown’s fiction work, Chains of Command, for providing exceptional technical support.  John’s military and civilian career have taken him to all 50 U.S. states, 29 foreign countries and 5 continents. 

John is the creator of the well-publicized Storeroom Map, Storeroom Potential Savings Calculator, and the Stock-Don’t Stock Decision Tree.  John also serves as the principal instructor for North Carolina State University’s Maintenance and Reliability Management diploma series.

John is the seasoned author of numerous magazine publications on the subject of reliability as well as hosting webinars, podcasts, and authoring many relevant blogs.  In 2018, John’s book The Reliability Excellence Workbook:  From Ideas to Action was published by Industrial Press and was quickly Amazon’s #1 New Release.  John has been honored to speak before audiences on the subject of reliability, to include invitations from:  the IMC Annual Conference, Smithfield Foods Annual Engineering Conference, SMRP Annual Conference, and the Annual Poultry Protein Seminar and Keynote Speaker at the MicroMain Annual User’s Conference.  John’s industrial experience includes:  aviation, aeronautics, manufacturing, transportation, marine, food manufacturing, mining, facilities maintenance, utilities, power generation and distribution, oil, gas, ethanol, chemical plants, and natural gas.  John is a certified Lean Manufacturing facilitator, Process Safety Management SME, and a CMRP.  John holds a U.S. Patent, an A.S., B.S., M.S. and Ph.D.

John started Maintenance Innovators, Inc. in 2007.


Mary Jo Richards - Business Development Manager

Mary Jo is an expert in communication and public relations.  Her primary business development with mental health care, hospice, and the American Cancer Society positioned her as one of the nation’s most recognized oncology industry advocates. In 2008, she formed MJ Executive Management Inc. where she served as Executive Director for six state oncology societies: Alabama Cancer Congress, Louisiana Oncology Society, Oklahoma Society of Clinical Oncology, Society of Utah Medical Oncologists, Mississippi Oncology Society, and the Idaho Society of Clinical Oncology. She also assisted the Binaytara Foundation with its national conferences, as well as in Kathmandu, Nepal and was Chief Administrative Officer of Cure-One (Molecular Evidence Development Consortium), a national nonprofit during its startup and launch. 


Mary Jo maintains relationships with many national organizations, including the American Society of Clinical Oncology, American Society of Hematology, Community Oncology Alliance, National Oncology Society Network, National Comprehensive Cancer Network and National Community Oncology Dispensing Association.


In 2017, Mary Jo started MJ Executive Consulting, LLC and combined her experience with Next Wave Group, LLC to help create what she believes is the ideal way to provide management for oncology societies and organizations, forming the new HOSS (Hem/Onc Society Services) Division.  HOSS provides both full service management and a menu of support and special services.


These career advancements have positioned Mary Jo exceptionally well for a call to produce highly competent professional speakers in an enterprise that has been well received.  After 18 years of coordinating large and small conferences (up to 20 per year), Mary Jo knows what it takes to find and book strong, consistent speakers audiences want to hear from year after year.  


Mary Jo’s talents and skills include business development, mentoring, and business process development.

Mary Jo and her business acumen has been instrumental in advancing the consulting services of Maintenance Innovators, Inc. since 2017.